PRODUCT VIDEO
The AI Supervisor and AI Travel Agent
For this project, we wanted to tell the story of Acai's core offerings — the AI Supervisor and AI Travel Agent — for a non-technical business audience.
We wanted the video to showcase Acai as an 'approachable expert', avoid unnecessary jargon, and convey our deep industry knowledge and understanding of our customers' unique challenges and solutions. Capping the video to 90 seconds also ensured we got to the point and our audience stayed engaged.
Process & Details
Worked with the CEO to identify what parts of the product we needed to highlight.
Created the script and storyboard.
Worked with an animator to describe the nuances of the technology and industry, and make sure all those details were visually represented.
Worked with the designer to create any brand elements the animator needed.
Recorded the voice over.
Full Script
When you’re a travel company
every customer issue your contact center receives
impacts your business.
Yet high costs, a low supply of skilled agents,
and the cost to train new ones
make it hard to remain profitable
while delivering the kind of service customers expect.
Acai's AI Supervisor and AI Travel Agent work together
to bring efficiency and excellence
to every part of call center operations.
And all within your tech ecosystem
to make implementation easy
and your team ready to go on day one.
Like in a traditional call center,
the AI Supervisor oversees operations
by assigning cases and monitoring performance.
It assigns every case that comes in
to the right human or AI agent
by analyzing the intent, complexity, and sentiment of the case.
An angry customer?
Probably best for a human agent.
A regular change or cancellation?
That goes to AI.
When the case is handed over to an AI Travel Agent,
there are many things it does.
It runs commands in the GDS or PSS
to automate changes, cancellations
and communications with travelers.
It also assists human agents with tasks like
calculating fare changes of complex PNRs
to navigating GDS errors and supplier policies.
The performance of both AI and human agents
are constantly assessed by the AI supervisor
to optimize or escalate an issue.
At scale,
this looks like thousands of routine requests handled automatically
and a dramatic reduction in resolution time
and operating costs.
As for your in-house agents,
let them focus on cases
where human connection matters most.
Give your call center the speed, flexibility and competitive edge.
